Exchange and Return

  • Returning an item couldn’t be easier. Try your purchases on in the comfort of your own home and if you need to return your item(s), please kindly email us at with the reason of return or any further questions.
  • Returns without prior communication with us will not be accepted.
  • Within 7 days from the date you received your order (according to the delivery date on the tracking record, if applicable)
  • Customized products are your unique creative expressions.Return of such item(s) for refund will subject to a 50% processing fee on the refund amount (after adjustment of discounting/shipping, if required)
  • We will collect from your home, work or an alternative address for free. 
  • Upon return, your merchandise will be inspected. Please make sure your items are returned new, unused and with all OOKONN tags still attached. Returns that do not meet our policy will not be accepted and will be sent back to the customer.Credits or refunds issued will be for the item value. 
  • Please be advised that shipping fee and express shipping fee are non-refundable, unless we shipped the wrong item(s).
  • You should expect to receive your refund within 7-14 business days from the date we receive your package at our distribution center. However, in many cases you will receive a refund more quickly. This time period varies due to the time it takes us to process your return once we receive it and the time it takes your bank to process our refund request. We will notify you via e-mail of your refund once we’ve received and processed the returned item.